Call Center Device Lockdown with CtrlOne

A business process outsourcing (BPO) firm running 600 agent seats across three shifts handled sensitive customer data for its clients. Those clients demanded strict endpoint controls the firm couldn't enforce consistently by hand. CtrlOne gave them a uniform, provable lockdown across every workstation.

  • 600 - agent seats locked down
  • 3 - shifts on identical policy
  • USB + apps - blocked to stop data leaks

The problem

Agent PCs are used by different people every shift, and the work involves customer records that must never leave the building. USB drives, personal email, cloud uploads, and screenshots were all potential exfiltration paths.

Client contracts required demonstrable endpoint controls, but the firm's manual approach drifted quickly and couldn't be proven across 600 machines.

  • Sensitive customer data on shared, multi-shift workstations
  • USB storage, personal apps, and uploads as data-exfiltration paths
  • Client security requirements the firm had to prove, not just claim
  • Configuration drift across 600 seats and three shifts
  • No central way to enforce or evidence a consistent standard

The deployment

CtrlOne was deployed fleet-wide with one agent-workstation policy pushed to every seat and enforced identically on every shift.

  • USB storage is blocked while approved headsets and peripherals keep working
  • Only line-of-business applications are allowed; personal apps and installers are blocked
  • Browser controls restrict uploads, downloads, and unapproved sites
  • System tools and settings are locked so agents can't disable the controls
  • A tamper-proof agent and audit log make the lockdown consistent and provable

Our clients don't just want us to say the desktops are locked down - they want proof. CtrlOne let us enforce the exact same policy on all 600 seats and show the audit trail behind it.

Information Security Officer, BPO provider

The results

The firm turned a promise into an enforced, auditable standard across every seat.

  • All 600 agent workstations enforce the same lockdown on every shift
  • Common data-exfiltration paths - USB, personal apps, uploads - are closed
  • Client endpoint-security requirements are met and can be evidenced
  • Configuration no longer drifts between shifts or teams
  • Agents keep the tools they need, so productivity is unaffected

The benefits

The uniform lockdown turned client security requirements from a liability into a selling point.

  • The same enforceable standard on every seat and shift, with no drift
  • Client security requirements met and evidenced during reviews
  • Common data-exfiltration paths closed by default
  • Faster seat turnaround - a rebuilt PC inherits the agent policy automatically
  • Agents keep line-of-business tools, so productivity is unaffected

Frequently asked questions

Will lockdown reduce agent productivity?

No. Line-of-business apps and approved peripherals like headsets keep working. CtrlOne blocks only the risky surfaces - USB storage, personal apps, and unapproved uploads.

How do you keep every shift consistent?

One policy template is assigned to the agent-workstation group, so every seat enforces the same rules regardless of who logs in or which shift is on.

Can the firm prove the controls to clients?

Yes. A tamper-evident audit log and centrally managed policy provide the evidence clients ask for during security reviews.

Lock down your agent workstations

See how CtrlOne blocks USB storage, personal apps, and data-exfiltration paths across every seat and shift - with an audit trail to prove it.

This is a representative deployment scenario that illustrates how CtrlOne is used in this industry. Figures are illustrative of typical outcomes, not a verified named-customer result.